Clokr — Terms and Conditions

Last updated: 20 March 2026

1. What these terms cover

These Terms and Conditions ("Terms") are a legal agreement between you ("you", "your") and Clokr ("we", "us", "our") — a time tracking application operated by a sole proprietor based in South Africa.

By creating an account or using Clokr, you agree to these Terms. If you don't agree, please don't use the service.

2. What Clokr is

Clokr is a web-based time tracking application designed for freelancers and small teams. It lets you track hours against projects and tasks, manage team timesheets, request and approve time off, and export billing reports. All pricing is in South African Rand (ZAR).

3. Your account

Creating an account

You can sign up using an email address and password, or through Google sign-in. You must:

Be at least 18 years old.
Provide accurate information when registering.
Keep your login credentials secure.

Your responsibilities

You are responsible for everything that happens under your account.
Don't share your account credentials with anyone else. If you manage a team, each person should have their own account.
Let us know immediately at support@clokr.co.za if you suspect unauthorised access to your account.

4. Plans and pricing

Clokr offers the following plans:

Free plan

Up to 3 team members, unlimited projects.
Includes the timer, timesheet view, and summary reports.

Starter plan — R49/user/month (annual) or R69/user/month (monthly)

Up to 20 team members.
Adds exports, detailed reports, custom date ranges, approvals, time-off management, tags, bulk editing, favourites, break tracking, idle detection, calendar view, and custom project/task rates.

Team plan — R79/user/month (annual) or R99/user/month (monthly)

Up to 50 team members.
Everything in Starter, plus API access.

Business plan — R109/user/month (annual) or R139/user/month (monthly)

Unlimited team members.
Everything in Team, plus webhooks and priority support.

Coming soon

Paid plans are not yet available for purchase. They are displayed as "Coming Soon" and will be activated once payment processing (via Paystack) is implemented. Until then, all users have access to the Free plan.

Cooling-off period

In accordance with the Consumer Protection Act (Section 44), users who subscribe to a paid plan through our website are entitled to cancel their subscription within five (5) business days of the initial purchase for a full refund, without penalty. This cooling-off period applies to the first subscription only and does not apply to renewals.

Feature availability

We may adjust which features are included in each plan from time to time. If we remove a feature from a plan you're currently paying for, we'll give you at least 30 days' notice and, where practical, offer an alternative or allow you to change plans.

5. Acceptable use

You agree not to:

Use Clokr for any unlawful purpose.
Attempt to gain unauthorised access to any part of the service, other users' accounts, or our systems.
Scrape, crawl, or use automated tools to extract data from Clokr (other than through our official API, if available on your plan).
Exceed reasonable usage limits for API access or automated requests. Clokr implements rate limiting to ensure fair access for all users. Excessive automated requests may result in temporary throttling or suspension of access.
Share your account with others or let multiple people use a single account.
Interfere with or disrupt the service, including by introducing malicious code.
Use the service to store or transmit content that is harmful, abusive, or infringes on anyone else's rights.
Resell or redistribute Clokr without our written permission.

We reserve the right to suspend or terminate accounts that violate these rules.

6. Intellectual property

What we own

Clokr — including its design, code, branding, and documentation — belongs to us. These Terms don't give you any ownership rights in the platform itself.

What you own

You retain full ownership of all data you enter into Clokr, including your time entries, project information, task details, and team data. We don't claim any rights over your data.

We only access your data to provide and improve the service, as described in our Privacy Policy.

7. Service availability

We do our best to keep Clokr available and running smoothly, but we can't guarantee 100% uptime. The service is provided on a "best effort" basis, particularly for free-tier users.

We may occasionally need to take the service offline for maintenance. Where possible, we'll give advance notice.

There is no Service Level Agreement (SLA) included with the Free plan. SLA terms for paid plans will be defined when those plans are launched.

8. Limitation of liability

To the maximum extent permitted by South African law:

Clokr is provided "as is" and "as available", without warranties of any kind, whether express or implied.
We are not liable for any indirect, incidental, special, or consequential damages, including loss of data, loss of revenue, or business interruption.
Our total liability shall not exceed the greater of (a) the total fees you paid to Clokr in the three (3) months preceding the claim, or (b) R500.
We are not responsible for any data loss resulting from hardware failures, software bugs, or circumstances outside our reasonable control.

This section does not exclude or limit liability that cannot be excluded or limited under South African law, including the Consumer Protection Act 68 of 2008 where applicable.

9. Termination

You can leave at any time

You can delete your account at any time through your account settings. Once deleted:

We will retain your data for 30 days in case you change your mind or need to export it.
After 30 days, your data will be permanently deleted from our systems.

We can terminate accounts

We may suspend or terminate your account if you violate these Terms, if required by law, or if we discontinue the service entirely. We will provide reasonable notice where possible.

Data export

You can request an export of your data at any time while your account is active. After account or workspace deletion, your data is retained for 30 days during which you may request a data export by emailing support@clokr.co.za. This export option is available to all users regardless of plan tier. After 30 days, all data is permanently deleted.

10. Data processing for teams

When you use Clokr's team features and invite members to your workspace, your organisation acts as the responsible party (as defined under POPIA) for the personal information of your team members that is processed through Clokr. Clokr acts as the operator (processor) on your behalf.

As the workspace owner, you are responsible for ensuring you have a lawful basis to process your team members' personal information, including their time tracking data, leave requests, and hourly rates. You must inform your team members about how their data will be processed through Clokr.

11. Dispute resolution

These Terms are governed by the laws of the Republic of South Africa.

If a dispute arises, we encourage you to contact us first at support@clokr.co.za so we can try to resolve it informally. If we can't reach a resolution, either party may pursue remedies available under South African law, with disputes subject to the jurisdiction of the South African courts.

12. Force majeure

Clokr shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond our reasonable control, including but not limited to: natural disasters, power outages (including load shedding), internet or telecommunications failures, infrastructure outages affecting our hosting providers, cyberattacks, government actions, or any other event that could not have been reasonably foreseen or prevented.

13. Changes to these terms

We may update these Terms from time to time. When we do:

We'll update the "Last updated" date at the top of this page.
For significant changes, we'll notify you via email or an in-app notification.
Your continued use of Clokr after the changes take effect means you accept the updated Terms.
If you disagree with the changes, you can stop using the service and delete your account.

14. General

If any part of these Terms is found to be unenforceable, the rest still applies.
Our failure to enforce any provision doesn't waive our right to enforce it later.
These Terms, along with our Privacy Policy, make up the entire agreement between you and Clokr.

15. ECTA disclosure

Electronic Communications and Transactions Act, 2002. This website is operated by Clokr, a sole proprietor based in South Africa. Support email: support@clokr.co.za. Website: https://clokr.co.za.

16. Contact us

If you have questions about these Terms, contact us at:

Email: support@clokr.co.za